Cruise lines honouring Thomas Cook bookings – see the full list

Thomas Cook’s collapse has left thousands of British holidaymakers facing uncertainty over their travel plans, while the Civil Aviation Authority has launched one of the biggest peacetime repatriation schemes.

But what about those who have booked cruise holidays?

The good news is that most cruise holidays are ABTA (for cruise-only) and ATOL protected (for fly-cruises) meaning that it’s likely your sailing will be going ahead.

In fact a number of cruise lines have already said they will honour sailings and voyages booked through Thomas Cook, meaning holidaymakers can still enjoy their holiday.

If you booked a flight inclusive cruise holiday this will be ATOL protected, so if you are already abroad you will be eligible for the Civil Aviation Authority’s repatriation scheme to try and finish your holiday.

To give you a helping hand, we’ve taken a look at the cruise lines which are honouring bookings below, and how to get in touch.

We’ve also created guides for customers who booked flights only, as well as general advice if you booked a holiday.

If you booked flights with Thomas Cook, you can find out more about the Civil Aviation Authority’s repatriation scheme on

Adam Coulter, UK Managing Editor at Cruise Critic said: “It is great to see the cruise industry mobilise itself so quickly to help make sure that holidaymakers that have booked cruises or pre- and post- cruise flights with Thomas Cook will still be able to enjoy their holidays.”

Cunard’s luxurious Queen Elizabeth

Avalon Waterways

Avalon Waterways cruises booked through Thomas Cook will go ahead as normal.

Affected customers should call 020 8315 4611 to confirm their details with the cruise line.

You can find out more on the website here.


Cosmos Cruises

Cosmos has confirmed that cruise holidays won’t be affected by the Thomas Cook collapse.

However the company has advised that as the booking was not directly through them, they may not have passengers’ contact details so have urged affected customers to get in touch on 020 8315 4611 or by emailing [email protected].

You can find out more on the website here.


Cunard reassured passengers on its Twitter page that “All Cunard voyages booked through Thomas Cook are ABTA and ATOL protected and will go ahead”.

The cruise line said it will be contacting both guests on current sailings and those with future sailings booked through Thomas Cook.

Fred Olsen’s Braemar


Fred. Olsen

Fred. Olsen has confirmed that cruise bookings made through Thomas Cook will be honoured.

The company has advised any passengers who want to get in touch to contact them on 0800 0355 122.

You can find out more on the Fred Olsen website here.

MSC Cruises

MSC has set up a dedicated helpline for customers due to travel within the next two weeks on 0207 660 8423, and has extended its call centre hours in order to deal with the requests.

The cruise line said that from Wednesday 25th September it will be “addressing all bookings in sailing date order”, and has set up an email address on [email protected] which you can use to get in touch.

MSC Bellissima at Southampton

P&O Cruises

P&O Cruises confirmed on its Twitter page that all of its cruises booked through Thomas Cook will go ahead as planned. The company is said it will contact all affected guests.

Princess Cruises

Princess Cruises has confirmed that all bookings made with Thomas Cook are safe.

The company said it will contact passengers in due course but has advised customers to check their contact details are up to date on the Cruise Personaliser.

Passengers with further queries can call 0344 338 8662 for more information.

Royal Caribbean

The cruise line has said it will be honouring all elements of booking which Thomas Cook made through Royal Caribbean.

If you booked a fly-cruise which included Thomas Cook flights, the cruise part will still be honoured by the company although you will need to sort alternative flights.

The company said it would be contacting all affected guests but it has also set up a dedicated Thomas Cook FAQs page for passengers due to sail.


Customers who booked a Saga Cruise through Thomas Cook will still be able to travel as these bookings are protected.

The cruise line also said that its stand-alone travel insurance policy includes ‘End Supplier Failure’ as standard, so customers who have the insurance and purchased flights only with Thomas Cook will be covered.

You can find out more on the Saga website here.


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