Jet2 confirms it won’t be cancelling Spain holidays and flights

Jet2 has confirmed it will not be cancelling Spain holidays and flights.

The tour operator is advising customers to arrive for their flights as normal.

Jet2 are continuing to operate their scheduled programme to and from Mainland Spain, the Balearic Islands and the Canary Islands.

They say the four destinations they are flying to in Mainland Spain (Costa de Almeria, Alicante, Malaga and Murcia), are “open and are located away from areas which have been impacted by increased cases of Covid-19.”

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But they added: “In light of the updated advice from the UK Foreign and Commonwealth Office (FCO), we are in the process of reviewing options for customers due to travel to these four destinations.”

Jet2 has told customers that because FCO travel advice to the Balearic Islands and the Canary Islands remains unchanged their usual terms and conditions apply.

Jet2 had made a three-step pledge not to take customers on holiday to countries where you would need to quarantine.

Under a ‘worry-free guarantee’ headline on their website they promised: “There’s no need to worry – we’ll only take you to destinations where you don’t have to quarantine, so you can really enjoy your time away.”

But eagle-eyed customers last night spotted their website had been updated to remove the three-step pledge.

It’s not clear when the change was made but a Google cache of the website shows that the three-step pledge information was still there on Thursday morning.

Customers who had booked holidays have been left furious.

@askmollybeauty tweeted: “Yes but they’ve not advised against all but essential travel to canary. Jet2 changed their pledge last night. So now we still go and have quarantine. It’s a joke. They must honour original pledge.”

@Stephb0107 wrote: “My partner goes every year and was booked for june, this was pushed forward to 29th july with the understanding jet2 would cancel any flights for quarantine countries. They have now removed that promise.

TUI had originally cancelled all holidays to Spain but they have now announced they will be restarting flights to Spain’s Balearic Islands and Canary Islands from Monday.

The UK’s biggest tour operator said in a statement: “Due to the travel advice change against all but essential travel to mainland Spain, TUI UK have taken the decision to cancel all holidays to mainland Spain up to and including Sunday 9th August 2020.

“We know how much our customers look forward to their holiday abroad and some will be able to accommodate the new quarantine restrictions, therefore all those that wish to travel to the Balearic Islands and Canary Islands will be able to travel as planned from Monday 27th July.

“Customers due to travel to all areas of Spain between 27th July and Sunday 9th August will be able to cancel or amend holidays and  will be able to receive a full refund or the option to rebook their holiday with a booking incentive.

“We will proactively contact all these customers. Customers with holidays from 10th August will be updated on Friday 31st July.

source.



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