Jet2 has told all customers on holiday in Spain to cut short their holidays and come home within four days.
The dramatic move follows the Foreign Office banning all non-essential travel to Spain.
However, the FCO said there was no need for Brits to cut short their holidays.
Despite this Jet2 has told customers they have until August 4th to fly home.
Here’s what you need to know if you’re a Jet2 customer stuck in Spain.
Are you a Jet2 customer? Have you been asked to return home early? Email us at [email protected]
Q: What on earth is going on with holidays to Spain?
A: Good question. The Government has caused utter chaos for UK holidaymakers and the travel industry over the last week with just 6hrs notice for a mainland Spain travel ban then a U-turn bombshell with 14 day quarantines for trips to the Balearic and Canary islands suddenly becoming bans too. We are in uncharted travel waters.
Q: But after the ban the Foreign & Commonwealth Office said Brits currently in Spain could complete their holidays, return home as planned and then self-isolate. So why are Jet2 flying their customers home early?
A: The virus appears to be returning in some European countries, including some holiday destinations popular with Brits and it’s a very fluid situation.
Jet2 say they are “responding to a very fast-moving situation with updates coming from the Government with little or no notice and we have had to make decisions about our programme accordingly.”.
Q: What are Jet2 planning?
A: They have suspended flights and holidays to Tenerife, Gran Canaria, Fuerteventura, Lanzarote, Majorca, Menorca and Ibiza up to and including 9th August 9. They have already suspended flights and holidays to mainland Spain.
They are sending out planes to pick up customers from these destinations up to and including August 3.
Q: Why is it taking so long for Jet2 to reimburse me for my original flight home? I need the money to pay for my new flight!
A: Like many other airlines and tour operators hit by the pandemic, they have been overwhelmed with demand for refunds and have staff working from home or furloughed. Customers have been told original return flights will be reimbursed within 28 days.
Q: I have relatives on holiday in Spain with Jet2. What is happening to them?
A: Jet2 say: ”We can assure these customers that we will be in touch with them to resolve any issues that they may have.”
Q: Do I have to take one of the earlier flights?
A: Yes, it is highly advisable to get on board and get home and worry about any compensation or refunds later. Otherwise, you’re on your own and will have to organise your own flights home – if you can find one.
Q: Will my insurance pay for a later flight if I want to take one with another airline for my original date?
A: This is unlikely as you have deliberately declined to travel home with Jet2 as they have advised you to do.
Q: I am on holiday in Spain and cannot see information on the Jet2 website about my return home.
A: Jet2 say there won’t be any updates on the website as customers are being contacted directly with their options – this is a combination of phone/email and through in-resort reps.
Q: Can I claim compensation for the missed days of my Jet2 package holiday?
A: Yes, Jet2 say you will be recompensed.
Q: Can I claim compensation for the missed days of my holiday if I only booked flights with Jet2?
A: Jet2 has refunded the cost of the original inbound flights. In the event that there is an increased cost a refund of the difference will be issued.
For other costs, customers need to speak to their travel providers.
Q: I’m having trouble booking a new flight home with Jet2 as they are all full. What can I do?
A: There is availability from all destinations.
Q: Are Jet2 panicking?
A: No, I don’t think so. In my view they are just being ultra-cautious and making sure their customers get home safely.
Of course, it is undoubtedly a factor that they are having to fly out empty planes to Spain to pick up those customers – and that is very expensive.
Q: I am in Spain, but not on a Jet2 holiday, what will happen?
A: In theory you should be able to complete your holiday and return home as planned and as the Government suggested.
However, we are of course in very unusual times so it would be sensible to double check with your tour operator or airline that this is still the case.