Turn Negativity Into Positivity With These Communication Strategies

Word choices can make all the difference when dealing with conflict.


2 min read

Opinions expressed by Entrepreneur contributors are their own.


In this video, Entrepreneur Network partner Jack Canfield explains how to react and deal with a challenging person. You can use three “A” tactics to rise above conflicts:

  1. Agreement.
  2. Apology.
  3. Action.

If a customer confronts you with negative energy, the best course of action is often to concede you made a mistake, offer your apologies and then take action to resolve the situation. 

Another language tip? Avoid using apathetic words and phrases, such as, “There’s nothing I can do about this situation.”

Click the video to hear more tips on creating handling tough social situations with smart language.

Related: How the Law of Attraction Can Help You Pinpoint What You Want

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