Thomas Cook has collapsed, leaving thousands of holidaymakers facing uncertainty over their travel plans.
As a result the Civil Aviation Authority has launched repatriation flights for Brits stranded abroad following the firm’s collapse.
The scheme will be operating for the next two weeks until the 6th October 2019, although for a small number of locations passengers will need to book their own return flights.
It’s also worth noting that if you are currently abroad and due to return to the UK on or after the 6th October, you’ll need to make your own arrangements unless you are ATOL protected.
To give you a helping hand, we’ve compiled a list of the airlines taking part in the repatriation scheme and how to get in touch. We’ll be updating it as more information comes in.
You can find out how to book the flights on the CAA website’s dedicated Thomas Cook page .
We’ve also put together a guide for passengers who only booked flights including how to get your money back, and what to do if you’re already abroad.
A spokesperson for the airline told Mirror Online: “We’re sorry to learn that Thomas Cook has ceased trading earlier today and recognise the impact on its customers and staff in the UK and abroad.
“Virgin Atlantic is working closely with the Civil Aviation Authority (CAA) to repatriate Thomas Cook customers impacted in Cuba, Jamaica and the United States, to ensure they will be able to complete their journey as planned.
“We have allocated available space on our scheduled flights, and are also providing special flights to repatriate Thomas Cook passengers abroad.
“For Thomas Cook customers currently in Cuba, Jamaica and Orlando, your flight details will be available online as soon as they are finalised, at www.thomascook.caa.co.uk .
“For Thomas Cook customers currently in Las Vegas, San Francisco, New York or Los Angeles, we have set up a dedicated help line, and our team is ready to help at +44 344 742 4384.
“Customers from all other destinations should follow CAA guidelines to discuss return travel arrangements, available online at www.thomascook.caa.co.uk or by calling the CAA help line:
“Overseas: +441753 330 330
“UK: 0300 303 2800
” If you have booked a Thomas Cook holiday and wish to discuss rebooking options, our Virgin Holidays team is ready to help. You can reach us on +44 344 739 5054.”
A representative for the airline told Mirror Online: “We are sorry to see the news about Thomas Cook and appreciate the anxiety that their customers will be facing now.
“easyJet is working with the CAA to provide a fully crewed A320 aircraft to support the repatriation efforts over the coming days.
“Customers can find out how to book on to the repatriation flights through the CAA website www.thomascook.caa.co.uk .”
British Airways is offering flights for Thomas Cook passengers returning to the UK from the following destinations:
- New York
- Los Angeles
- San Francisco
- Las Vegas
You’ll need to call the airline’s contact centres on 0800 727 800 from the UK or +44 203 250 0145 from overseas, with your Thomas Cook booking reference ready.
The airline says that it will also be offering discounted fares for those flying into the UK from a different destination, or if you are looking for flights leaving the UK to return to another country.
Call the same number as above and they will be able to advise.
A representative for the airline said: “We are one of number of airlines supporting the CAA with its efforts to bring Thomas Cook customers back home to the UK at the end of their holidays.
“We will help as much as we can in the coming days.”
You can find out more on the British Airways website here.
A spokesperson for the brand said in a statement: “Jet2.com is helping to bring Thomas Cook customers back home to the UK, commencing tonight with a flight from Menorca to East Midlands.
“We will continue to cooperate with the CAA in the coming days. Customers can find out how to book on to the repatriation flights through the CAA website: www.thomascook.caa.co.uk.”