Holiday car hire firms to AVOID ahead of summer holidays

Holidaymakers have been warned to avoid a leading budget car rental firm after customers reported being hit by hidden charges and pressure selling.

Goldcar was rated the worst holiday hire company in a Which? survey for the fifth time in six years.

The Spanish firm charges an average £13 a day, but an expert urged travellers not to “fall for headline prices” after many were stung by add-on fees.

One was billed twice “for extras we hadn’t needed, wanted or agreed to”.

Others endured long queues at check-in desks, rude staff, pressure selling and fees for non-existent damage.

Overall, Goldcar was given a satisfaction score of just 39% along with a one-star rating for its customer service, in the 2,178-strong poll.

Europcar did not fare well in the Which? survey


Which? travel editor Rory Boland urged Britons to steer clear of the company. He said: “Our advice is don’t fall for headline prices, vet your hire firm and, whatever you do, avoid Goldcar – it could end up not being a bargain and leave you wishing you’d stayed at home.

“One wrong turn at airport arrivals could make or break your holiday. In an industry dogged by unscrupulous ­practices and interminable add-ons, making the right choice is paramount.”

Goldcar, one of Europe’s biggest budget operators with offices in 17 countries, is owned by rental giant Europcar.

The parent company was the worst-performing major brand, placing fourth- lowest for customer satisfaction at 65%.

It is under investigation by Trading Standards for allegedly systematically overcharging more than half-a-million customers for repairs.

A spokesperson for Goldcar, said: “We know that some of our past customer service has not been good enough and we are determined to fix this.”

Read More

Top news stories from Mirror Online


more recommended stories

  • Inside the Apollo 11 spacecraft replica you can actually book for holidays

    It’s been 50 years since the.

  • Exchange rate slump could see Brits pay 30% more on summer holidays

    Families jetting to Europe will be.

  • Best things to see in Ibiza if you’re not into the party scene

    Ibiza has earned its reputation as.

  • Siblu Holidays unveils new dedicated activities programmes for teenagers

    Any parent will know that keeping.

  • Heathrow Airport strikes planned over summer – see the full list of dates

    Brits travelling through Heathrow airport could.

  • Lagunitas Beer Circus: See the things you can’t unsee – Nick Ash

    The event, Lagunitas Beer circus is.

  • Disney film locations which were inspired by real-life places

    Disney films are set in enchanting.

  • Get half price tickets at UK theme parks simply by recycling this summer

    Thrill-seekers can bag half price tickets.

  • British Airways will begin flights to Beijing’s huge new airport later this year

    British Airways will begin operating flights.

  • Judi Dench’s Wild Borneo Adventure locations and how to follow in her footsteps

    Judi Dench has been giving her.

  • Dreamy all-inclusive Lake Como breaks are going from £159pp including flights

    Lake Como is one of those.

  • TUI slashes prices on river cruises by hundreds of pounds for 2020

    TUI is giving Brits the opportunity.

  • British Travel Awards 2019 voting opens and you could win a luxury holiday

    It’s time for the nation’s holiday.

  • 95-year-old woman’s dream comes true as she takes her first ever flight

    Boarding your very first flight is.

  • Organised friends who sort the group holiday risks losing money, experts say

    Kind-hearted Brits who take on the.

  • Cheapest weeks for Brits to travel during the summer holidays revealed

    It’s no secret that holiday prices.

  • You can bag mystery holidays for £99pp including Bali, Dubai and New York

    Want to go on holiday but.

  • Universal Orlando opens new budget hotel with rooms from £57 per night

    Universal Orlando has opened the doors.

  • British Airways has return flights to Barbados going for £414pp but be quick

    British Airways is giving holidaymakers on.

  • UK’s biggest theme park dubbed ‘UK Disneyland’ signs deal with Paramount Pictures

    If you’re a fan of theme.

  • Best value honeymoon destination revealed and it’s so dreamy

    Couples planning their honeymoons may want.

  • Prince Harry and Meghan Markle’s love affair with Africa as they prepare to return

    Prince Harry and Meghan Markle have.

  • Sunlounger wars could now be a thing of the past thanks to handy new device

    Veterans of the long-running and frequently.

  • What it’s really like staying in world’s most luxurious – and expensive – hotel – Julie McCaffrey

    Where would you fly off to.

  • Flight Centre is currently offering free upgrades on Virgin Atlantic flights

    A free flight upgrade is the.

  • Virgin Atlantic gives sneak peek at A350-1000 aircraft with its new livery

    Virgin Atlantic has offered a first.

  • Cheap hotels in Benidorm that are ideal for a family holiday

    Benidorm has long been a firm.

  • Dreamy Bahamas private island prepares to open up to Brits for first time

    Brits can soon experience the Bahamas’.

  • You can hang out with alpacas and llamas at this dreamy Airbnb treehouse

    Waking up in a beautiful forest.

  • UK’s biggest and fastest city zip wire is back for summer and it’s even bigger

    Thrill-seekers may want to consider a.

  • Best all-inclusive holiday deals and expert tips to find an unbeatable package break

    All-inclusive holidays have everything you could.

  • British Airways booking secrets – the best cheap flights and late deals

    According to research, the best time.