Ryanair says it won’t offer compensation for customers with cancelled flights on Friday ahead of cabin crew strikes

Ryanair has been forced to cancel 150 flights on Friday due to cabin crew strikes taking place across Europe, but that’s not the only bad news for holidaymakers.

The budget airline has said that it won’t be offering customers who were affected by the cancellations compensation, claiming that it is under no obligation to do so under EU law.

Under the current rules and regulations, you’re entitled to compensation when your flight is cancelled, even as a result of industrial action, and when you’ve been given less than two weeks’ notice.

As Ryanair cancelled flights three days before the scheduled departures, this would result in the airline having to offer compensation.

However, Ryanair is arguing that their staff only make up a minority of the unions which are striking, as these unions represent employees from a variety of airlines. (It’s not just Ryanair staff who are participating in the walk outs).

The airline argues that therefore, the industrial action has been out of its control, so they are under no obligation to offer customers who have been affected compensation.


Another blow to the thousands of passengers who have been affected by the cancellations – although Ryanair says they have been offered the option of a refund or free transfer to another flight.

Still, that doesn’t mean you can’t put in a claim. If you’ve been affected and think you’re entitled to compensation, you can still submit the request with Ryanair itself, even though they have said that they won’t pay.

Then if you are not satisfied with Ryanair’s response, you can choose to take your claim to the Alternative Dispute Resolution service – find out more on the Civil Aviation Authority website .

You can also find out more about your rights to compensation in Mirror Money’s flight delays and cancellations guide .

30,000 passengers (not all of them Ryanair customers) are expected to be affected by the industrial action taking place by cabin crew across Spain, Belgium, Holland, Portugal, Italy and Germany.


Full Ryanair statement

“The number of flights cancelled this Fri, 28 Sep has been reduced to 150 (from the expected 190) as the vast majority of our people will work as normal. Over 92% of Ryanair’s 2,400 flights on Fri will be unaffected by these unnecessary strikes and will operate as scheduled.

“All affected customers received emails and SMS text messages 3 days in advance (Tuesday, 25 Sep) advising them of their flight cancellation and their options. We sincerely apologise to those customers affected by these unnecessary strikes on Friday, which we have done our utmost to avoid.

“Under EU261 legislation, no compensation is payable to customers when the (strike) delay/cancellation is beyond the airline’s control. If these strikes, by a tiny minority of Ryanair crew, were within Ryanair’s control, there would be no strikes and no cancellations.

“In recent years during which there were over 15 days of pilot and cabin crew strikes in Germany, Lufthansa was not required to pay EU261 compensation. Similarly, the UK CAA should also explain why it took no EU261 action against BA during last year’s cabin crew strikes.”

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