Turkmenistan Airlines flights banned from UK – what it means for passengers

Thousands of passengers have been left stranded after Turkmenistan Airlines was forced to suspend operations to and from the EU.

The airline’s suspension came into force on Monday 4th February, after European Aviation Safety Agency grounded flights, over issues regarding safety.

The Foreign Office confirmed that all flights were suspended “pending confirmation that it meets international air safety standards”.

It’s prompted the CAA to take action too as the company operated some flights to and from the UK, with services from Birmingham and London Heathrow via Asghabat to destinations such as Bangkok and Beijing.

Although the airline could regain its licence to fly to and from the EU in the future, currently it’s left thousands of travellers’ plans thrown into chaos.

Your circumstances will depend on how you made the booking in the first place ie whether it was direct with the airline or through a tour operator.

Here we take a look at some of the options on offer…

Turkmenistan Airlines plane

If you booked with the airline: Your first point of call should be Turkmenistan Airlines who will be able to advise you regarding potential refunds or compensation. Unfortunately it’s likely that you will have to organise your own way home. Check your travel insurance policy in case you are covered and able to make a claim – if you’re unsure, ring up your provider.

If you booked with a credit card: You may be able to make a claim with your card provider to get a refund – check with your bank. You may also have similar cover if you paid with a Visa debit card.

If you booked with a tour operator: If your flights were booked via a tour operator or a travel agent, they should be your first point of contact as they will be able to advise whether you can get a refund or find alternative flights.

If you booked a package holiday: If your holiday is ATOL protected , it’s the travel firm’s responsibility to sort your flight arrangements. This means they must either make alternative flights for you so your holiday can continue, or provide you with a full refund.

You can find out more on the Civil Aviation Authority website .

Source link

more recommended stories

  • You can now book stays inside a giant avocado where everything is themed

    We’ve seen some pretty quirky holiday.

  • Travel health and safety tips from A-Z that guarantee you’ll enjoy your holiday

    There’s nothing like a holiday for.

  • Flight attendant irritated by ‘awkward’ query passengers keep asking her

    Flight attendants are there, in part,.

  • P&O Ferries is launching a host of music-themed mini cruises

    P&O Ferries has added a quirky.

  • European driving laws that could land you a huge fine this summer

    Millions of people are set to.

  • Inside the Apollo 11 spacecraft replica you can actually book for holidays

    It’s been 50 years since the.

  • Exchange rate slump could see Brits pay 30% more on summer holidays

    Families jetting to Europe will be.

  • Best things to see in Ibiza if you’re not into the party scene

    Ibiza has earned its reputation as.

  • Siblu Holidays unveils new dedicated activities programmes for teenagers

    Any parent will know that keeping.

  • Heathrow Airport strikes planned over summer – see the full list of dates

    Brits travelling through Heathrow airport could.

  • Lagunitas Beer Circus: See the things you can’t unsee – Nick Ash

    The event, Lagunitas Beer circus is.

  • Disney film locations which were inspired by real-life places

    Disney films are set in enchanting.

  • Get half price tickets at UK theme parks simply by recycling this summer

    Thrill-seekers can bag half price tickets.

  • British Airways will begin flights to Beijing’s huge new airport later this year

    British Airways will begin operating flights.

  • Judi Dench’s Wild Borneo Adventure locations and how to follow in her footsteps

    Judi Dench has been giving her.

  • Dreamy all-inclusive Lake Como breaks are going from £159pp including flights

    Lake Como is one of those.

  • TUI slashes prices on river cruises by hundreds of pounds for 2020

    TUI is giving Brits the opportunity.

  • British Travel Awards 2019 voting opens and you could win a luxury holiday

    It’s time for the nation’s holiday.

  • 95-year-old woman’s dream comes true as she takes her first ever flight

    Boarding your very first flight is.

  • Organised friends who sort the group holiday risks losing money, experts say

    Kind-hearted Brits who take on the.

  • Cheapest weeks for Brits to travel during the summer holidays revealed

    It’s no secret that holiday prices.

  • You can bag mystery holidays for £99pp including Bali, Dubai and New York

    Want to go on holiday but.

  • Universal Orlando opens new budget hotel with rooms from £57 per night

    Universal Orlando has opened the doors.

  • British Airways has return flights to Barbados going for £414pp but be quick

    British Airways is giving holidaymakers on.

  • UK’s biggest theme park dubbed ‘UK Disneyland’ signs deal with Paramount Pictures

    If you’re a fan of theme.

  • Best value honeymoon destination revealed and it’s so dreamy

    Couples planning their honeymoons may want.

  • Prince Harry and Meghan Markle’s love affair with Africa as they prepare to return

    Prince Harry and Meghan Markle have.

  • Sunlounger wars could now be a thing of the past thanks to handy new device

    Veterans of the long-running and frequently.

  • What it’s really like staying in world’s most luxurious – and expensive – hotel – Julie McCaffrey

    Where would you fly off to.

  • Flight Centre is currently offering free upgrades on Virgin Atlantic flights

    A free flight upgrade is the.

  • Virgin Atlantic gives sneak peek at A350-1000 aircraft with its new livery

    Virgin Atlantic has offered a first.

  • Cheap hotels in Benidorm that are ideal for a family holiday

    Benidorm has long been a firm.