What Thomas Cook customers need to know if you only booked flights

Thomas Cook is on the verge of collapse unless it can secure funding, meaning that thousands of holidaymakers are facing uncertainty around their travel plans.

Of course it’s worth noting that if the firm does manage to secure funds, this could prevent its collapse. If it’s unable to do so, then it could mean Thomas Cook goes into administration.

But if the firm does collapse, then holidaymakers will be looking to get their money back.

Customers who booked a package holiday are already protected under the ATOL scheme , but the rules are different for those who booked their flights and accommodation separately as ATOL protection won’t apply.

So if you booked flights with Thomas Cook Airlines instead of a package holiday, then your rights to getting your money back are a little different.

Here’s everything you need to know in the eventuality that Thomas Cook Airlines did collapse…

Thomas Cook

Getting your money back

Here’s what to do if Thomas Cook does collapse and you need to get your money back…

If you booked with a credit card: If your booking cost between £100 and £30,000 and any of it was paid for on credit card, you may be able to claim under section 75 of the Consumer Credit Act. Get in touch with your credit card provider and claim for costs not received.

If you booked by debit card: Get in touch with your debit card provider as soon as possible as in some cases there is protection on your purchases and you may be able to make a claim.

Paid with PayPal: It’s worth getting in touch as soon as possible to try and get your money back, as PayPal does offer buyer protection.


Check your travel insurance

Check your policy to see if you’re covered for ‘airline failure’ which could mean you get some of your money back.

This usually includes the cost of your original flight, or the cost of a new flight to get you home if you’ve already travelled.

Getting to your destination

If Thomas Cook Airlines goes into administration, you’ll need to sort your own alternative flights, but that doesn’t mean you’ll necessarily need to break the bank.

Usually if a firm goes bust and has an airline, other airlines will step in and offer affected passengers discounted rates on the same routes.

Usually you can make use of these ‘rescue fares’ by providing evidence of your original airline booking.

You can also find out more about how to get your money back on the Civil Aviation Authority website .


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