YouTube CEO apologizes after verification uproar

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YouTube has announced changes to its verification system.


Angela Lang/CNET

YouTube CEO Susan Wojcicki on Friday apologized to video creators about changes that YouTube is making to its verification program. 

A day earlier, the company said it’s overhauling its system for verifying users on its platform, as the Google-owned video site faces intense controversy over the content it pushes to users. But the announcement immediately caused outrage among some of YouTube’s millions of creators, who said their verified statuses were revoked because of the new requirements.

“I’m sorry for the frustration & hurt that we caused with our new approach to verification,” Wojcicki said in a tweet. “While trying to make improvements, we missed the mark. As I write this, we’re working to address your concerns & we’ll have more updates soon.”

The company said the policy changes, which’ll go into effect next month, will move away from using subscription numbers to determine verification. Instead, the company will prioritize verifying “prominent channels that have a clear need for proof of authenticity.” (Currently, any channel with 100,000 subscribers or more is eligible for verification.)

YouTube also said it’s changing the way its verification badges look. Now the site will show a gray background behind a creator’s name, instead of using a checkmark or music note.

YouTube is changing the look of verification badges


YouTube

“Through our research, we found that viewers often associated the checkmark with an endorsement of content, not identity,” Jonathan McPhie, a YouTube product manager, said in a blog post. He said the company was making the change to “reduce confusion about what being verified means.”

As the outrage began to mount among creators on Thursday, YouTube aimed to reassure them that the changes hadn’t yet taken effect. “No one lost a verification badge today,” YouTube tweeted, responding to complaints. “If you received an email that your channel will no longer be verified, this was just an advanced notice & you can appeal.”

The new policy comes as YouTube faces an onslaught of scandals, including blowback for recommending content related to extremism and child exploitation. The video site isn’t the only big tech platform rethinking its verification policies. Twitter CEO Jack Dorsey pledged last year to improve the site’s famous blue checkmark system. 

Originally published Sept. 19, 1:37 p.m. PT.
Updates, 3:47 p.m.: Includes additional response from YouTube; Sept. 20: Adds comment from YouTube CEO Susan Wojckicki.

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